We understand that sometimes customers will have questions regarding various aspects of our services. Below are some common questions, and the answers.
How much do you charge?
We offer different pricing plans for our various services. Our prices are very competitive, and we believe they are some of the best in the industry. Please see our Pricing section for details.
Do you accept international requests?
Currently we can only service requests from within the United States of America, and therefore we cannot accept international requests at this time.
Do I need to bring my computer to you?
Not necessarily. In-fact, many issues are actually software related, and can be diagnosed and repaired either over the phone, or virtually through Remote Desktop — where one of our technicians will connect to your computer and fix the problem for you, quickly and easily, from the comfort of your home or office. See our Services section for more details.
I’ve heard of many support scams, can I trust you?
We understand that there are many computer support scams out there today, and it is good to be cautious. Rest assured that we are an entirely U.S. based and staffed company currently located in Southern Florida. Feel free to contact us, at any time to speak to one of our friendly, English-speaking technicians. You can also take comfort in the fact that our Phone and Remote support services are monitored and recorded to ensure quality and safety — and you can request a complete recording of the entire support session upon completion.
Do You Service Apple Products?
We currently offer limited support for Apple products. This limited support includes only basic phone technical support. We currently do not repair or otherwise “fix” any Apple products, including iPhones, iPads, iPods, or Macintosh computers.
Are you Insured?
YES! We are covered by both General and Professional Liability insurance.
Can You Write Copy For My Products?
We currently offer this service to certain clients based on their specific needs. Generally our price for writing copy is fifteen cents per word. If you are interested in having us write your copy for an existing platform, publication or website, feel free to contact us with the details of what you are looking for, and we will schedule a consultation.